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Mission Podcasts

Hear more about our unique point of view

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Aimee Sibul and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement and communication.

Whether you want to learn more about being a better mentor or manager or are looking for ways to motivate and invest in your employees, this is the podcast for you.

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Empathy in Action: Exploring the Role of Qualfon’s Care Coaches with Brian Dedera and Abel Cruz

Episode 75 | November 18, 2024

In this episode of Mission Qualfon, host Jeremy delves into the powerful role of empathy within Qualfon’s culture. Joined by Brian Dedera, a seasoned Qualfon Care Coach with over a decade of experience, and Abel Cruz, Managing Director, they explore the importance of empathy in building genuine connections and supporting employees and their families. From sharing insights on empathy’s role in management to discussing how care coached offer 24/7 support for personal challenges, they highlight the impact of empathy in creating a supportive work environment. Tune in for a meaningful conversation on how empathy shapes Qualfon’s mission and strengthens our community.

The Importance of Motivating your Team Members with Site Director, Leila Lassetter and Mission Manager, Laron Dixon

Episode 74 | May 31, 2024

In this episode, Jeremy and Aimee are joined by Site Director, Leila Lassetter, and Mission Manager, Laron Dixon, to discuss the crucial role of creating a motivating environment for the members on their team. They stress how essential it is for employees to feel valued at work because the recognition of good work gets repeated. Leila and Laron also share their experiences transitioning to a virtual workspace, while maintaining personal connections with their teams. Their acknowledgement of these individuals ensures that everyone they engage with feels motivated to continue to be the best at what they do.

The Art of Listening: Exploring Deep Connections with Brian Hadley, SVP, Sales and Coaching

Episode 73 | April 19, 2024

Dive deep into the transformative power of listening in this episode of Mission Qualfon, where hosts Jeremy and Aimee are joined by Qualfon’s Brian Hadley, SVP, Sales and Coaching. Known for his roles as a coach, leader and teacher, Brian sheds light on why listening is an essential skill in both professional and personal contexts. He shares his journey of mastering active listening, emphasizing that like any skill, it requires practice and intention. Discover how asking the right questions can unveil stories and insights that go beyond surface-level conversations, leading to deeper understanding and connection. This episode will challenge you to rethink how you listen by remaining curious, embracing silence and fostering an environment where meaningful conversations can flourish.

Unveiling Mission Qualfon, Season 5: A Journey with New Co-host Aimee Sibul

Episode 72 | March 22, 2024

Join us for an exciting start to season 5 of the Mission Qualfon Podcast, where we’re shaking things up with a new co-host, Aimee Sibul! In this episode, Aimee, alongside host Jeremy Lunnen, introduces herself and shares her unique journey to Qualfon, from her background in hospitality/event coordinating to her current role as the Mission Office Director of Philippines. Discover why Qualfon’s culture and mission resonated with Aimee and gain insights into the distinct role of the Mission Office. Plus, get a sneak peek into the new season’s format, featuring experts discussing topics aimed at empowering listeners to apply valuable lessons in their personal and professional lives.

Leadership Unveiled: The Journey Within Qualfon’s 3M Philosophy with Anand Nagere, POET

Episode 71 | December 26, 2023

In the season four finale of Mission Qualfon, unravel Anand Nagere’s extraordinary leadership journey within Qualfon’s established 3M philosophy – Mentor, Manager, Messenger. From a mechanical engineer in India to a pivotal role as a Process Optimization Engineer (POET) at Qualfon, Anand shares insights into the POETs’ impact on internal processes, strategic accounts, and global business services. Beyond the corporate realm, discover Anand’s leadership triumphs at the Toastmaster club and his contributions to Qualfon’s holistic development. Join Jeremy and Marisol for an inspiring episode that unveils leadership excellence at Qualfon.

Mission-Driven IT: Balancing Technical Skills with a Human Factor with Ian Catolico, SVP, IT and James Wagner, VP, IT

Episode 70 | October 27, 2023

Joining Jeremy and Marisol this week are two members of our IT team, Ian Catolico and James Wagner. Ian and James discuss their experiences, personal journeys and the unique positioning of Qualfon’s IT department. They also touch upon the synergy between the IT team members and how the department effectively blends technical prowess with exceptional customer service.

Inspiring Growth through Personal and Professional Development with Bill McGrath, Site Director

Episode 69 | October 3, 2023

This week, Jeremy and Marisol are joined by Bill McGrath, our Orlando Site Director. Bill shares his journey of starting as a trainer and quality manager to eventually relocating to open our Orlando site and becoming Site Director. He discusses the value of promoting from within and helping employees develop their full potential. He also shares success stories from personnel who benefitted from Qualfon’s mentorship programs to advance their careers.

The Power of Education Provided by the Rochat School of Business with Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business

Episode 68 | September 5, 2023

Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business, join the podcast this week to emphasize the importance of education and the opportunities it brings. Jeremy and Marisol talk with Roberto and Carlos about their personal journeys with education and how each person’s experience is different. Roberto explains how Qualfon’s mission guides us and being the best to make each person’s life better can be achieved through education. This is why the Rochat School of Business is offered to our employees and their families. Carlos discusses how he wanted the Rochat School of Business to not only be affordable but high quality, so individuals can pursue their total vocation. He speaks about how education is expansive and transformational, you impact your family, your community and eventually the world.

The Art of Empathy in Sales with Brian Hadley, SVP, Sales & Coaching

Episode 67 | July 31, 2023

On the podcast this week, Jeremy and Marisol are joined by Brain Hadley, SVP, Sales & Coaching. Brian joined Qualfon in March and has spent his time streamlining the sales process to make it more efficient, having a greater result on the company’s growth. Brian has worked his entire career in sales and was drawn to Qualfon because of the Mission, something he hasn’t seen at other corporation – aligning his personal philosophy which fits perfectly within the Mission.

Cultivating Personal Growth through Six Sigma with Scott Orchard, Partner of Learning & Development

Episode 66 | July 14, 2023

On the podcast this week, Jeremy and Marisol talk to Scott Orchard, Partner of Learning & Development and Six Sigma Instructor, about his gift for breaking down tough subjects to their simplest form. Scott, a Six Sigma black belt, knows he is doing exactly what he was meant to do as he trains Qualfon employees to minimize variation and further continuous improvement in our business processes. Scott knew right away that Qualfon’s commitment to the Mission was genuine and he finds joy and value in the practice of making each person’s life better.

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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

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