Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Aimee Sibul and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement and communication.
Whether you want to learn more about being a better mentor or manager or are looking for ways to motivate and invest in your employees, this is the podcast for you.
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Episode 55 | September 9, 2022
Jeremy and Marisol have a one-on-one conversation to look back and review the highlights of Season 3 thus far. They talk about their respective stories, insights, and behind-the-scenes tidbits about the podcast since its initial run. The pair again ponder upon living one’s total vocation, as the Mission advocates.
Episode 54 | August 26, 2022
This week our Chief Investment Officer, Marco Villarreal, joins Jeremy and Marisol. Marco, a civil engineer by training, shares his story, including his advancement in higher education and his background in strategic planning and analysis. He discusses how Qualfon’s structure was built with the mission in mind, ready to serve through multiple forms and channels. Marco also shares his positive outlook for what the organization can achieve through the mission.
Episode 53 | August 12, 2022
Jeremy and Marisol are joined by our Managing Director of CES Shared Services, Jason Lancaster, for this week’s episode. Jason shares how he started as an agent, advanced his career, and his current responsibilities with Qualfon. He points out and emphasizes how Qualfon executes the concept of the mission better than any organization he’s been affiliated with. He shares a touching story about the mission, helping one of his team members, dramatically impacting and improving their life.
Episode 52 | July 29, 2022
On this episode, Prashant Cherukuri, our Chief Information Officer, joins Jeremy and Marisol to discuss his technology path. Prashant describes his technology journey from the time he wore multiple hats for a startup to now as Qualfon CIO. He advises new employees to be serious about their jobs, focus on where they want to be, and be open to taking on additional responsibilities. He also points out are no shortcuts to success in life.
Episode 51 | July 15, 2022
Joining Jeremy and Marisol for this episode of the Mission Qualfon podcast is Sekou Meusa, our Director of Learning and Development. Based in Guyana, Sekou recounts his Qualfon beginnings as an agent before transitioning to various roles to eventually becoming a Director. He credits his numerous mentors within the organization who helped to mold him into the Mission Leader he is today.
Episode 50 | July 1, 2022
For the 50th episode of the podcast, Jeremy and Marisol are joined for the second time by Chief Sales & Solutions Officer, Dave Drayton. Dave dives deeper into how to build long-lasting relationships as an active part of our mission, always keeping service in mind. He further discusses the values of leadership, mentorship, and honor in providing outstanding service to people around him. Using real-life examples from his sales team, he shares the importance of belief – belief in people and helping them believe in themselves.
Episode 49 | June 17, 2022
Jeremy and Marisol are joined this week by two members of our Strategic Account Management team, Ike Ahmed and Alisha McNary. Both Alisha and Ike accentuate the mission’s role by providing top-notch service to our clients. Alisha shares how Qualfon prioritizes service and its mission, showing our commitment to serve is authentic. Meanwhile, Ike discusses his recent visit to Cuatro Ciénegas, Mexico, and shares how the mission impacts communities on a large-scale, including project Plan 2040.
Episode 48 | June 3, 2022
On this episode, Tom Denomme, Managing Director of Assured Choice Insurance Group, and Sandra Stephens, VP of Operations, join Jeremy and Marisol. Tom shares the origins of Assured Choice and how it leverages Qualfon’s vast experience in the insurance business. Sandra looks back at her beginnings in the industry that led to Kramer Direct and the eventual Qualfon acquisition. Both highlight how the Qualfon Mission fits well in their management styles and how it helps them mold their people into being the best version of themselves.
Episode 47 | May 20, 2022
Joining Jeremy and Marisol for this episode of the Mission Qualfon podcast is Sarah Carpenter, our Holland, MI Site Director. Sarah describes how her contact center experience began as an agent and unfolded as she worked her way up from Team Leader to Operations Manager to Training, Quality, and Knowledge Management before joining Qualfon. Sarah also shares how being a preacher’s child shaped her and explains how it impacts the way she serves others as a Site Director and Mission Leader at Qualfon.
Episode 46 | May 6, 2022
Jeremy and Marisol are joined by our Chief Financial Officer, Jim Guillaumin for this week’s episode. Jim describes how his professional journey led to him becoming Qualfon’s CFO. He takes the time to discuss the importance of having good mentors and expresses how it motivated him to pursue work and education at the same time. Jim goes on to explain the intricacies of his position and how they all tie back to the mission. He also shares the moment he was won over by the mission during his first annual summit at Qualfon.
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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
