Major Credit Card Company Sought to Deliver Superior Service to Their High-Value Customers
Our client wanted to provide white-glove service to their highest-value customers with updated technology and customer support.
How happy are your customers?
When it comes to meeting customer expectations, offering customized support ranks at the top of their wishlists. We combine personable associates with AI tools that allow them to support each customer on an individual level. The result is deeper connections, more brand loyalty, and valuable repeat business.
We can help with things like:
When you work with us, you get:
Great customer care requires an empathetic ear and an extensive knowledge of how to solve problems. We ensure our associates have both so they can resolve calls quickly and deliver memorable customer experiences.
By building a person-first culture based around growth and support, we can offer associates with twice the tenure and expertise as the industry average. Better employee satisfaction for us = better customer satisfaction for you.
We use dynamic scripting and conversion-based call routing to match callers with the best associates to serve them. That leads to a measurable boost in future engagement rates and overall customer loyalty.
Our customer care approach has been tested and proven over years of experience. With expert contact center leadership, we can offer customer care and back-office growth that improves your bottom line.
By strategically investing in new locations around the world, we can provide a wider variety of options to complement your operations and deliver high-value service to companies of all sizes.
To better serve your customers, our associates monitor your social media accounts for inquiries and customer messages, offering direct support to anyone who contacts your brand through these channels.
Our client wanted to provide white-glove service to their highest-value customers with updated technology and customer support.
A well-known global coffee brand wanted to raise the level of customer care provided across their social media channels and use real-time social data to develop service efficiencies in their contact centers.
A major airline and cargo company needed to audit and optimize its customer service process, improve call resolution rates, and lower operating costs.
Our client wanted to provide white-glove service to their highest-value customers, with updated technology and customer support that would improve experiences across the board. We increased repeat usage by 100%, with average customer spending that grew 200-300% above the baseline.
A well-known global coffee brand wanted to raise the level of customer care provided across their social media channels and use real-time social data to develop service efficiencies in their contact centers. We created a full-support solution integrating customer care tech with an analytical platform and an internal team of highly-trained care associates. With a process of continual refinement, our program helped clear our client’s backlog of social messages and mentions, and their social media support consistently achieves customer satisfaction scores above 95%.
One major airline and cargo company needed to audit and optimize its customer service process, improve call resolution rates, and lower operating costs. We helped them develop a robust knowledge base system, better manage associate performance, and more. The result? We decreased their cost-per-contact by 29% and helped increase their revenue by $55 million.
Let’s talk about how our proven strategies and AI-assisted teams can improve your customer care.
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Highland Park, MI 48203
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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
