Mission Qualfon Podcast

Aligning Personal Values with the Qualfon Mission with Becky Brashaw, Contract-Manager

Episode 65 | June 30, 2023

In this episode, Becky Brashaw speaks with Jeremy and Marisol about the journey from temporary Call Center Agent to Contract Manager. While some might see the call center as a jumping-off point, Becky saw it as a place where she would build a career and make a difference. In her current position as a Contract Manager, Becky is described as a traffic controller; navigating contracts between multiple sources to achieve an outcome everyone is happy with. Becky speaks at length about how proud she is to work for a company whose Mission parallels her values. As a recent graduate of the Rochat School of Business, she has seen the Mission in action and believes it truly fulfills the needs of many.

The Gatekeeper of Valuable Information with Dawn Corsiglia, Country Financial Officer

Episode 64 | June 12, 2023

Dawn Corsiglia, U.S. Chief Financial Officer, joins the podcast today as we continue our focus on strong female leadership at Qualfon. Jeremy and Marisol talk with Dawn about the valuable skills and expertise she brings to a position that accounts for every dollar that comes into the company. She talks about the Mission, its importance to the company, and how it goes much deeper than initially thought. Dawn also touches on how she loves to teach, mentor and provide growth opportunities for her team.

From Working the Phones to Handling Compliance with Dani Williams, Compliance Manager

Episode 63 | May 26, 2023

Join Jeremy and Marisol on this episode of Mission Qualfon as they continue to uncover the stories that make Qualfon a remarkable organization and explore the mission-driven experiences of its employees. This week they have Dani Williams, Manager of Compliance at Qualfon. With thirty-eight years working for the company, Dani shares her initial skepticism about the call center industry’s perception and how Qualfon’s mission resonated with her. She defends the significance of the work done by agents and emphasizes the opportunities and skills developed in customer service roles.

Having More Than One Total Vocation with Heidi Priest, Operations Supervisor

Episode 62 | May 1, 2023

Join us in this podcast episode as we have a conversation with Heidi Priest, an experienced leader in the customer service industry. During the interview, she talks with Marisol Sanchez and Jeremy Lunnen about her approach to leadership and mentoring. Through her own experiences, Heidi shares valuable insights on how to develop your career, cultivate a cohesive team, and utilize life experiences to enrich your professional and personal life. Tune in to learn from her expertise and wisdom.

On Leadership, Professional Growth, and Spreading the Mission with Emahn Sanchez, Site Director

Episode 61 | April 14, 2023

This week, we have a special guest on our show, Emahn Sanchez, who currently serves as one of our Site Directors in the Philippines. Emahn’s journey from being an agent to a Site Director is an inspiring story of perseverance and hard work. During his interview with Jeremy and Marisol, Emahn discusses his experience of learning English while working his way up the career ladder. He also shares insights into his leadership style and how he believes that effective leadership can have a profound impact on people’s lives. Despite the challenges posed by the pandemic, Emahn remained committed to his role as a leader and went above and beyond to ensure that his team continued to excel. He firmly believes that leading by example is the key to inspiring others to become the best versions of themselves.

The Storytelling of our Mission and its Impact with Tracy Miller, SVP, Strategic Account Management

Episode 60 | March 31, 2023

Mission Qualfon podcast returns for its fourth season! Host Jeremy and Marisol are joined by Tracy Miller, our Senior Vice President of Strategic Account Management. Tracy shares how he became absorbed by podcast episodes as he prepared to join the Qualfon team. He actively champions the objectives of Qualfon’s Plan 2040 Cuatro Ciénegas, calling our investment in the community a perfect embodiment of our Mission.

The Mission at the Forefront of Qualfon Operations with Alfonso Gonzalez, Jr

Episode 59 | December 9, 2022

This week, we have a special guest for our Season 3 finale. Taking a break from Qualfon while finishing his MBA, Alfonso Gonzalez Jr., son of our Chairman and Founder Alfonso Sr., catches up with Jeremy and Marisol for this Mission Qualfon episode. He shares how he worked in almost every department within Qualfon as an intern, including a time as an agent, which he described as an “eye-opening experience.” Alfonso reiterates the point of the Mission is not to live comfortably but to help as many people as one can.

A Proactive Approach to Leadership with Jordane Sandoval, Vice President, Operations

Episode 58 | November 11, 2022

Our new Vice President of Operations for Bogota and Mexico, Jordane Sandoval, talks to Jeremy and Marisol on this week’s episode of the Mission Qualfon podcast. Although new to Qualfon and the Mission, Jordane is eager to learn more. She maintains our Four Agreements – Keep Commitments, Move Fast, Add Value, and Spend Wisely – are the models she uses to run operations. Jordane expects to deliver above and beyond day-to-day client expectations.

Championing Work-Life Balance with the Qualfon Mission with Mike Lee, Managing Director

Episode 57 | October 7, 2022

How do you put the Mission at the forefront of decision-making? Our Managing Director, Mike Lee, joins Jeremy and Marisol on this episode for an engaging discussion about our Mission and its impact on Qualfon operations. Mike emphasizes how our “make each person’s life better” mission does not stop at our agent’s but extends to our customers’ well-being. He advocates a healthy work-life balance and recommends getting a mentor to serve as a guide in career advancement.

Being a Supervisor and a Role Model with Edward London, Operations Supervisor

Episode 56 | September 23, 2022

Joining Jeremy and Marisol on this Mission Qualfon Podcast episode is Edward London, one of our Operations Supervisors in Guyana. Edward attributes his growth and development as a supervisor to Qualfon’s Leadership Academy. He shares how much he enjoys networking with people from the various countries where Qualfon operates. A mental health advocate, Edward advises supervisors to always be on top of their teams’ concerns, a premise of our Care@Work initiative.

Mission Podcasts

Hear more about our unique point of view

Aligning Personal Values with the Qualfon Mission with Becky Brashaw, Contract-Manager

The Gatekeeper of Valuable Information with Dawn Corsiglia, Country Financial Officer

From Working the Phones to Handling Compliance with Dani Williams, Compliance Manager

Having More Than One Total Vocation with Heidi Priest, Operations Supervisor

On Leadership, Professional Growth, and Spreading the Mission with Emahn Sanchez, Site Director

The Storytelling of our Mission and its Impact with Tracy Miller, SVP, Strategic Account Management

The Mission at the Forefront of Qualfon Operations with Alfonso Gonzalez, Jr

A Proactive Approach to Leadership with Jordane Sandoval, Vice President, Operations

Championing Work-Life Balance with the Qualfon Mission with Mike Lee, Managing Director

Being a Supervisor and a Role Model with Edward London, Operations Supervisor

Email Us

Call Us

Find Us

Mission Podcasts

Hear more about our unique point of view

Aligning Personal Values with the Qualfon Mission with Becky Brashaw, Contract-Manager

The Gatekeeper of Valuable Information with Dawn Corsiglia, Country Financial Officer

From Working the Phones to Handling Compliance with Dani Williams, Compliance Manager

Having More Than One Total Vocation with Heidi Priest, Operations Supervisor

On Leadership, Professional Growth, and Spreading the Mission with Emahn Sanchez, Site Director

The Storytelling of our Mission and its Impact with Tracy Miller, SVP, Strategic Account Management

The Mission at the Forefront of Qualfon Operations with Alfonso Gonzalez, Jr

A Proactive Approach to Leadership with Jordane Sandoval, Vice President, Operations

Championing Work-Life Balance with the Qualfon Mission with Mike Lee, Managing Director

Being a Supervisor and a Role Model with Edward London, Operations Supervisor

Email Us

Call Us

Find Us

Thank you for your interest in learning more about our numerous employment opportunities

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi.

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi