Automations and Optimizations Drop Insurance Call & Dispatch Costs by 27% in 12 Months
Without sacrificing customer experience, our client wanted to streamline their cost-per-call and cost-per-dispatch to improve their operational efficiency.
With cutting-edge AI tools and detailed consumer data, we can serve up brand experiences custom-fit to each person in your audience. This personalized approach leads to higher brand trust, increased loyalty, and deeper connections with new and repeat customers.
We can help with things like:
When you work with us, you get:
With a wealth of data about your customers, we can tailor your communications to each individual to create more memorable marketing, increase sales, and make customers feel like you truly understand their needs.
Our high-powered CDP, Treasure Performance, nudges consumers toward recommended products and actions based on past behavior, increasing customer satisfaction and revenues over time.
What makes a loyal customer? Creating a brand people trust to prevent and resolve issues quickly. We equip our associates with the tools they need to proactively solve each challenge so customers leave satisfied.
We can manage all your channels, from email and SMS marketing to handling your social channels, video, web messaging, co-browsing, and more. No matter how your customer prefers to get communications, we’re ready to meet them there.
Our tech includes automated tools to guide calls, create live transcripts, automate routine tasks, process documents, and analyze interactions, giving our associates everything they need to deliver meaningful interactions to consumers.
Without sacrificing customer experience, our client wanted to streamline their cost-per-call and cost-per-dispatch to improve their operational efficiency.
One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls.
With a wealth of products spanning decades, our client needed to give their customer service reps an easier way to find owner’s manuals, product information, claims, and more to improve their service metrics.
Without sacrificing customer experience, our client wanted to streamline their cost-per-call and cost-per-dispatch to improve their operational efficiency. By implementing new automation and network optimizations, we improved associate KPIs while dropping costs by 27% in 12 months.
One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls. With a custom-built system for associates that helped incentivize personal touches on each call, we helped increase upgrade offers by 21% and boosted revenue by $56,711.
Our client needed to handle customer service calls for both warrantied and legacy products, and it struggled to help its contact center associates properly diagnose and address customer issues. Creating a unique blend of CRM and service support, we were able to reduce associate training by 27% while increasing expertise in a wider variety of products. Better service improved overall customer satisfaction scores and dropped handling times by 52%.
One major airline and cargo company needed to audit and optimize its customer service process, improve call resolution rates, and lower operating costs. We helped them develop a robust knowledge base system, better manage associate performance, and more. The result? We decreased their cost-per-contact by 29% and helped increase their revenue by $55 million.
Are you ready to learn how our cutting-edge technology and expert-led teams can improve your customer engagement and satisfaction?
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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
