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Mission Podcasts

Hear more about our unique point of view

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Aimee Sibul and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement and communication.

Whether you want to learn more about being a better mentor or manager or are looking for ways to motivate and invest in your employees, this is the podcast for you.

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Leadership and the Power of Change with Marvie Wright, VP of Learning & Development

Episode 45 | April 22, 2022

Jeremy is back this week as co-host with Marisol, and they are joined by our VP of Learning & Development, Marvie Wright. Marvie discusses the journey she took prior to finding her niche in sales and training. She emphasizes the value that comes with being open to learning and receiving feedback. Marvie also shares how the Qualfon mission has guided her when making tough leadership decisions and explains how we should continue to bring the mission alive with our passion and our excellence.

Qualfon in Guyana: Upward Mobility in the BPO Industry with Senior Minister in the Office of the President with responsibility for Finance – The Honourable Dr. Ashni Singh

Episode 44 | April 8, 2022

Two firsts on this week’s episode – a guest co-host and a guest outside of Qualfon. Marisol is joined by our Country Director, Luanna Persaud, as cohost. They speak to Guyana’s Minister of Finance, Dr. Ashni K. Singh as he discusses why Guyana has become an attractive destination to invest in business outsourcing. Not only does he touch on the country’s political stability and rapid economic growth, but also on the investment it’s made in its citizens. He also shares his gratitude for Qualfon’s success and for the major role we play in the country’s BPO sector.

Bringing High Energy in Achieving Goals with Sean Hennagir, Site Director

Episode 43 | March 25, 2022

Joining Jeremy and Marisol for this episode is Site Director, Sean Hennagir. Sean revisits the start of his BPO career, working the phones as an agent, before rising in the ranks as Operations Manager and later as Site Director. He thrives in the fast-paced culture of the industry and uses his infectious energy to continually motivate his staff and guide them as they grow on their journey within the organization.

Succeeding in the Marketing Services Marketplace with Robert Mason, Managing Director

Episode 42 | March 11, 2022

On this episode, Managing Director for Marketing Services, Robert Mason, joins the Mission Qualfon Podcast with Jeremy and Marisol. Robert discusses the services we provide for our direct marketing, fulfillment, and print clients. He also shared his amazement with our mission in terms of providing the time and resources needed to help employees and their families when going through challenging times.

The Benefits Journey with Renea Malara, Director of Benefits

Episode 41 | February 25, 2022

Mission Qualfon Podcast kicks off its third season with Renea Malara, our Director of Benefits, joining Jeremy and Marisol. Renea, a two-time recipient of the Qualfon Shining Star Award, recalls the unique circumstances surrounding her job application and how they led her to Qualfon. She also discusses her journey from her initial role as a Benefits Assistant to the Director of Benefits she is today.

Caring for Your Mental Health and Emotional Well-Being with Brian Dedera, Mission Office Care Coach

Episode 40 | December 3, 2021

We conclude our second season with Brian Dedera, one of our Care Coaches from the Mission Office. He explains the origins of the Mission Office chaplaincy and how it eventually became the Care Coach program. He discusses what a day in the life of a Care Coach looks like while acknowledging how he loves and enjoys helping Qualfon employees in need of emotional and spiritual support.

Professionally Embracing Spirituality with hosts Marisol Sanchez and Jeremy Lunnen

Episode 39 | November 9, 2021

As the second season is nearing the end, hosts Marisol and Jeremy sit down for their first one-on-one conversation about the paths that led them to their total vocation at Qualfon. Both having seen a lot in their professional backgrounds, Jeremy and Marisol explain how two skeptics came to understand and believe in the sincerity behind the mission; so much so they decided to create a podcast about it.

Building A Dream Career with Maria Bruno, Sr. Director, Talent Acquisition

Episode 38 | October 22. 2021

Senior Director of Talent Acquisition, Maria Bruno joins Jeremy and Marisol on this week’s podcast. Maria sketches out the beginning of her recruiting career and how she landed in the BPO space at Qualfon. Maria dives into the difference between offering people a job and offering them a life-changing career path at Qualfon. Furthermore, she discusses how Qualfon has created a channel for generational opportunity that even her own son benefitted from.

The Importance of Mentorship with Doug Wells, Chief Operating Officer – CES

Episode 37 | October 8, 2021

This week, Doug Wells joins Jeremy and Marisol on the Mission Qualfon Podcast. Doug shares the wisdom he’s gained after being in the BPO industry for the last 26 years. Doug keys in on the importance of mentorship, how his mentors enhanced his career, and how he actively attempts to match that experience in his role today.

An Unpredictable Industry with Alisha McNary, VP of Business Development

Episode 36 | September 24. 2021

Our VP of Business Development, Alisha McNary joins Jeremy and Marisol for a conversation surrounding the lifestyle of being in sales. She explains why being faced with timely demands has taught her how to become more flexible and resilient in her everyday life. Even after 30 years of being in the sales industry, Alisha specifies why Qualfon always stands out both professionally and personally.

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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

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Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site