QCXi is a BPO and customer experience brand within Qualfon, a 100% minority-owned business headquartered in Highland Park, Michigan in the United States. Qualfon was originally founded by Alfonso in Mexico City, Mexico in 1995, and he established QCXi in 2025 as an arm of the business focused specifically on serving businesses and their customers with innovative technology and person-focused service.
Over the years, Qualfon has grown into a 15,000-person global business operating across states, countries, and time zones. By providing omni-channel customer experiences and business support through QCXi, we help Fortune 500 and multinational companies turn their customer relationships into increased revenue.
When he founded the company, Alfonso had a drive to improve the lives of his employees, his clients, and their customers. Qualfon has publicly vowed to improve the lives of as many people as possible, be of service to the world, and operate with a larger purpose than just making a profit.
Qualfon has committed to operating with the highest ethical standards, taking care of its employees and their families, and having a positive impact on the communities that surround our locations. We believe it’s our duty to leave the world better than we found it, and this belief forms the foundation of every decision we make.
By honoring the dignity of all human beings and showing a deep respect for the world we live in, we use our mission to guide the people, processes, and technologies that help us serve our clients and their customers. Our values guide our business and form the cornerstone of everything we stand for – we couldn’t exist without them.
Be the best and make each person’s life better.
These people take care of our people. They make employees’ lives better through programs that promote caring, giving, learning, communication, and fun at work. And engaged employees create more value for our clients.
These are the people who provide the historical context and industry knowledge that inform successful campaigns. They oversee your projects, provide proactive analysis of data, and make sure your needs are met.
Our project managers help plan and oversee your projects. They coordinate and control resources behind the scenes, manage timelines, and provide updates to all stakeholders on a regular schedule.
This is the team that combines third-party data and customer data to create sharp insights and consumer profiles for your specific business. They produce the algorithms that power your custom marketing campaigns.
We create powerful marketing materials with our in-house creative teams. They turn data and strategies into customer- facing messaging that connects with your audience and pushes people to take action.
Here’s where your campaign gets built, thanks to talented experts who synthesize data, segment audiences, program messaging and execute your campaign across digital and traditional marketing channels.
Responsible for making sure everything works just right, this team monitors and reports on the quality of elements throughout the system. They provide an additional layer of security and oversight to ensure your campaigns just work.
On this team, you’ll find the people who leverage all of your traditional and digital marketing channels, optimize consumer data, and leverage the relationships built by the Customer Care Team to create deeper connections.
Expertly trained contact center associates offer your customers experiences that put each person front and center. They can support your brand with customer service, telemarketing, sales, tech support, and more.
Our seven core values drive every decision we make. They’re represented in the acronym STRIDES: service, teamwork, results, integrity, dignity, encouragement, and spirituality.
Our employee retention rate is double the industry average, with 91% of employees saying they would recommend us as an employer. With lower turnover, we can provide more experienced employees adept at serving our clients and their customers.
With 16,000+ employees in X locations all over the world, we can offer comprehensive support for our clients and their customers at an unbeatable value.
As a Six-Sigma organization, we optimize our processes and best practices to fit changing industry norms, client expectations, and technological advancements. We tailor solutions to each client’s unique needs.
We make four agreements with ourselves, our employees, and with you: Keep commitments. Add value. Move fast. And spend wisely. Through those four agreements, we build a culture that encourages people to produce the best results.
13700 Oakland Avenue
Highland Park, MI 48203
Privacy Policy | Site Map
Your Privacy Choices
CA Privacy Notice
© 2024 Qcxi. All rights reserved.
This link is taking you to our dedicated Job posting websites.You also have the choice to visit us directly at https://jobs.qualfon.com/
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
