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As a player in a competitive market, your customers’ standards are sky high. They want their problems solved quickly and efficiently, and they want to feel valued. So our solutions are created with each person in mind, using cross-channel support, data-led outreach, and personalized messaging that raises your customer satisfaction and Net Promoter Score (NPS). But the best part is that our experts use the latest AI tools and data science to do it all while optimizing operations and expenses.

Our CX Solutions

data analytics

Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards
trust safety

Trust + Safety

  • User verification
  • Data privacy protection and compliance with the GDPR, CCPA, etc.
  • Brand reputation management in online channels
  • Transparency and disclosure in advertising
  • Quality control that ensures ads meet high-quality standards and run on approved networks
  • Fraud prevention, including click fraud and fake impressions
lead revenue generation

Lead + Revenue Generation

  • Processes to increase average order value and lifetime value of customers
  • Data and insights around market trends that drive behavior
  • Strategic up-selling and cross-selling tools that use predictive AI to suggest additional products
  • Lead qualification and modeling that matches consumers to the products they’re most likely to buy
  • Loyalty programs that reward repeat customers
  • Individualized customer communications
  • Omnichannel marketing, brand presence, and support
  • Customer satisfaction analysis
Print

Customer Acquisition + Retention

  • Individualized customer communications
  • Omnichannel brand presence and support
  • Propensity insights from our powerful CDP, Treasure Performance
  • Individualized outreach strategies and messaging
  • Sophisticated sales training and ongoing associate coaching
  • Customer satisfaction analysis
  • Customer loyalty and retention support
  • eCommerce site design, development, and hosting
customer care

Customer Care

  • 24/7 customer service coverage
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Technical support for websites and apps
back office

Back-Office Support

  • Document handling and management
  • Quick and meticulous data entry
  • Smart AI automations for faster information processing
  • Quality assurance monitoring
  • Secure data handling
  • Data deduplication
  • Field support dispatch
  • Staff forecasting and management
  • 24/7 business support
Telecom-Montage
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Telecom Montage.jpg 3 (1)
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CX Solutions for Telecoms + Mobility

internal support

Internal Support

  • Retail support
  • Sales training + programs
  • Enterprise case management
  • Enterprise auditors
  • Supervisor escalation group
  • Executive escalations
  • Call detail records + law enforcement support
  • Field support dispatch management
consumer support

Customer Support

  • Activations
  • Upselling + cross-selling
  • Enrollment and account maintenance
  • Number portability
  • Bring your own phone
  • Home phone support
  • Voucher discount program

QCXi Case Studies

Read the Case Study
Read the Case Study

A Leading Wireline and Wireless Provider

Managing more than 67 million customers, our client needed help managing highly cyclical marketing campaigns, which would require personalized service and direct legacy-systems access. We created a new AI-boosted platform to help associates serve the most desirable product and offer to each customer, which resulted in a 40% increase in sales conversions even while we reduced the cost of each customer acquisition.
Read the Case Study

A Cable TV Company

When our client faced new rivals in its New York City market, they knew they needed to rehab their Net Promoter Score (NPS) and customer experience ratings to stay competitive. At the time, their scores ranked near the bottom, and the rest of the industry wasn’t much better. Using Six Sigma best practices and expert strategies, we created a CX system that would help each associate provide more personal and individualized care to customers. Through a process of design, measurement, analysis, improvement, and quality control, our system led to a 30% reduction in customer churn, a 10% decrease in repeat calls, and a new, world-class NPS.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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Qualfon-Corporate
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13700 Oakland Avenue
Highland Park, MI 48203

877-261-0804

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This link is taking you to our dedicated Job posting websites.You also have the choice to visit us directly at https://jobs.qualfon.com/

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon website

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site