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From offering internal IT support for your workforce to providing empathetic troubleshooting and service for your customers, we can handle it all. If you need help setting up the networks, systems, and software your business needs, we’ve got you covered. But we also offer superior customer support across generations of products with our hands-on product labs and expert associates.

Our CX Solutions

Print

Tech Support

  • 24/7 access to enterprise IT support for your business and staff
  • Systems custom-built to meet your own standards for security, compliance, and processes
  • Experts who recommend system optimizations and software updates to keep your tech current and prevent future issues
  • Faster solutions to resolve service requests and keep business running smoothly
customer retention

Customer Retention

  • Faster resolution times that increase customer satisfaction and lower costs
  • Individualized messaging and follow-up after support calls
  • Omnichannel brand presence and support
  • Optimized outreach strategies and messaging
  • Customer insights from our powerful CDP, Treasure Performance
  • Customer satisfaction analysis
customer care

Customer Care

  • 24/7 customer service coverage
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Hands-on labs where we set our associates up with generations of your products so they can troubleshoot issues in real time with customers
  • Technical support for websites and apps
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CX Solutions for Technology

Service Desk

Enterprise Service Desk

  • Incident manage
  • Software installation, maintenance, and ongoing management
  • Change roll-outs and management
  • Knowledge management and training
customer care

Consumer Tech Support

  • Onsite support
  • Remote support
  • Self-service support options
  • AI and chatbot support tools
  • Proactive support

QCXi Case Studies

A Global Consumer Electronics Company

Our client needed to handle customer service calls for both warrantied and legacy products, and it struggled to help its contact center associates properly diagnose and address customer issues. Creating a unique blend of CRM and service support, we were able to reduce associate training by 27% while increasing expertise in a wider variety of products. Better service improved overall customer satisfaction scores and dropped handling times by 52%.

Read the Case Study

A Publicly Traded P&C Insurance Provider

One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.

Read the Case Study

A Global Consumer Electronics Company

Our client needed to handle customer service calls for both warrantied and legacy products, and it struggled to help its contact center associates properly diagnose and address customer issues. Creating a unique blend of CRM and service support, we were able to reduce associate training by 27% while increasing expertise in a wider variety of products. Better service improved overall customer satisfaction scores and dropped handling times by 52%.
Read the Case Study

A Publicly Traded P&C Insurance Provider

One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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Go to Qualfon website

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site