With our locations around the world, we can offer you and your customers around-the-clock care and troubleshooting for any kind of IT issues. Our support teams don’t just read scripts – they become hands-on experts so they can offer faster and more solutions for both you and your end users.
We can help with things like:
When you work with us, you get:
Our teams help customers navigate your products with less frustration, from setup to troubleshooting. Tap into our global network of well-trained associates who can take the heavy lift of IT support off your plate.
Solutions customized to your business can handle service requests, knowledge management systems, incident management, and more thanks to our well- trained full-service staff you can access anytime.
We’ve been supporting businesses and customers in the tech space for more than three decades. With dedicated experts on staff, we stay on top of the newest regulations, trends, and tools so you don’t have to.
To help you avoid future tech issues, we provide detailed recommendations for system optimizations, software updates, and industry best practices that keep your tools competitive and above board.
Internally, IT problems slow teams down. Externally, they erode consumer trust. Thanks to teams all over the globe, we can offer faster IT solutions to keep your business running smoothly and your customers satisfied.
We create labs where our associates can interact with your products in real-time. This lets us offer the best tech support to your customers by troubleshooting first-hand.
With a wealth of products spanning decades, our client needed to give their customer service reps an easier way to find owner’s manuals, product information, claims, and more to improve their service metrics.
One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic.
Our client needed to handle customer service calls for both warrantied and legacy products, and it struggled to help its contact center associates properly diagnose and address customer issues. Creating a unique blend of CRM and service support, we were able to reduce associate training by 27% while increasing expertise in a wider variety of products. Better service improved overall customer satisfaction scores and dropped handling times by 52%.
One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.
Are you ready to learn how our IT experts and knowledgeable support staff can solve your trickiest tech support problems?
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Highland Park, MI 48203
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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
