Reduced Handling Time & Technician Dispatch Costs for an Energy Provider
A major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services and hand off dispatch responsibilities.
It’s harder to acquire new customers than keep old ones happy, but you need both for your business to thrive. QCXi provides the sales processes, effective strategies, and rich data that drive the highest acquisition rates in the industry – and keep loyal fans coming back for more.
We can help with things like:
When you work with us, you get:
Where do you find new customers? Where they already like to play. We nurture customers across a range of channels to create increased awareness, brand affinity, and intent to purchase.
When you pair our highly- trained call associates with our robust suite of AI tools, you get the kind of exceptional customer service that creates repeat buyers, lifelong fans, and vocal brand advocates.
We identify and reach your ideal audience with personalized messaging and recommendations that drive users toward action. Thanks to a deep well of data, we know what your customers want before they do.
Using our tailored cost models helps you engage in customer acquisition without shouldering all the risk. And we maximize every dollar spent because we know our methods deliver results.
If you need full-service support building and launching an eCommerce website, we can help design, develop, and host it – giving your customers a trustworthy site where they can shop.
A major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services and hand off dispatch responsibilities.
With a goal to maintain their rates of enrollment while reducing marketing spending, we created targeted outreach campaigns for one of our healthcare insurance clients.
Our client needed to scale their customer service staff to 600 licensed agents within 60-90 days to support insurance enrollments.
When a major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services, they were looking to hand off dispatch responsibilities and optimize the number of vehicles dispatched. By creating a system that automatically matched jobs with the right technicians, we reduced their handle time by 15% and saved them an average of $50,000 per month in dispatch costs.
With a goal to maintain their rates of enrollment while reducing marketing spending, we created targeted outreach campaigns for one of our healthcare insurance clients. Using predictive modeling, we identified and reached out to promising leads, improving response by 700% and saving our client $600,000 across the campaign.
Our client needed to scale their customer service staff to 600 licensed agents within 60-90 days to support insurance enrollments. We were able to recruit more than 500 licensed agents and train them within two weeks, which helped our client exceed their Medicare enrollment goals and enroll more than 35,000 people in Affordable Care Act plans over the phone.
Are you ready to learn how our customer-focused solutions and expert-led teams can help increase your customer acquisition and lower your costs?
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Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.
