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There’s a staggering amount of customer data available, and with the help of our experts and CDP, Treasure Performance, you can harness it for growth. You’ll enjoy insights and strategies that drive consumer engagement, increase upsells, and leave your audience feeling understood. Whether you’re serving customers at home or businesses that carry your products, we’ll develop a plan for you that produces results.

Our CX Solutions

data analytics

Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards

trust safety

Trust + Safety

  • Consumer data privacy protection and compliance
  • Brand reputation management in online channels
  • Transparency and disclosure in advertising
  • Quality control that ensures ads meet high-quality standards and run on approved networks
  • Fraud prevention, including click fraud and fake impressions
effortless

Lead + Revenue Generation

  • Processes to increase average order value and lifetime value of customers
  • Data and insights around market trends that drive behavior
  • Strategic up-selling and cross-selling tools that use predictive AI to suggest additional products
  • Lead qualification and modeling that matches consumers to the products they’re most likely to buy
  • Loyalty programs that reward repeat customers
  • Individualized customer communications
  • Omnichannel marketing, brand presence, and support
  • Customer satisfaction analysis
user

Customer Acquisition + Retention

  • Individualized customer communications
  • Omnichannel brand presence and support
  • Propensity insights from Treasure Performance, our powerful CDP platform
  • Individualized outreach strategies and messaging
  • Sophisticated sales training and ongoing associate coaching
  • Customer satisfaction analysis
  • Customer loyalty and retention support
  • eCommerce site design, development, and hosting
customer care

Customer Care

  • 24/7 customer service coverage
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Technical support for websites and apps
fulfillment

On-Demand Fulfillment

  • Storage facilities where we can hold your products
  • Filling, packing, and shipping capabilities
  • Distribution to retail stores
  • B2B shipments that meet complex routing guidelines and regulations
  • Social commerce services to let customers shop from their favorite social channels
  • 8-hour order dispatch and 2-day nationwide shipping
  • eCommerce platforms and order management tools
  • Sampling and kitting
  • Operations that scale up or down to serve changing customer demand and seasonal trends
Pharma Four
Pharma Three
Finance Montage
Pharma Two
Pharma One

CX Solutions for Retail + eCommerce

fulfillment

Product Fulfillment

  • Build-to-order fulfillment
  • POS and literature fulfillment
  • Logistics management
  • Order management
product distribution

Product Distribution

  • Full and mixed-case fulfillment
  • Pallet fulfillment
  • Inventory management
  • Logistics management

product kitting

Product Sampling + Kitting

  • Bill of materials custom assembly
  • Pre-assembly kitting and assembly
  • On-demand kitting and assembly
  • Inventory management
  • Logistics management

QCXi Case Studies

A Major Makeup + Skincare Brand

One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls. With a custom-built system for associates that helped incentivize personal touches on each call, we helped increase upgrade offers by 21% and boosted revenue by $56,711.

Read the Case Study
Read the Case Study
Read the Case Study

The World’s Largest Internet Retailer

When our client noticed a trend of unhappy customers, unresolved concerns and unnecessary service transfers with increased average handle times, they came to us for help. Over eight weeks, we audited their customer service to analyze areas of improvement. With an informed approach and additional support associates, we reduced transfers by 85% and resolved calls faster, leading to a 600% increase in billing profit.
Read the Case Study

A Large Consumer Packaged Goods Company

A snack food provider wanted to optimize their order process for the 22,000 smaller retailers who carried its products nationwide. By developing an online ordering system and seizing upsell opportunities, we lowered costs by 40%, increased the average order by 50% and generated $32 million in annual sales for our client.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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This link is taking you to our dedicated Job posting websites.You also have the choice to visit us directly at https://jobs.qualfon.com/

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon website

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site