Qualfon Welcomes Rob Deal as Senior VP of Healthcare and Insurance, Reinforcing Industry Leadership
Highland Park, Michigan, USA – February 7, 2024 – Qualfon, a global business services provider, proudly announces the appointment of Rob Deal as Senior Vice President, Healthcare and Insurance. Rob brings more than 35 years of unparalleled experience in sales within the healthcare market, spanning health insurance, provider services and pharmaceuticals.
Qualfon Expands Global Reach with Strategic Acquisition of Quebec-based Outsourced Engagement Center Provider VOXDATA Solutions
Qualfon, a premier Customer Experience and Marketing Services provider, is excited to announce the successful completion of the acquisition of VOXDATA Solutions, a distinguished call center located in the French-speaking province of Quebec, Canada. This strategic development represents a significant achievement in Qualfon’s ongoing commitment to augmenting customer experience capabilities and broadening its global presence
Qualfon Announces Leadership Transition: Doug Kearney Appointed CEO
Highland Park, Michigan, USA – January 17, 2024 – Qualfon, a global business services provider, is pleased to announce a significant leadership transition. Doug Kearney, formerly President and Chief Operating Officer, has been appointed as Chief Executive Officer of Qualfon, effective January 1, 2024. Concurrently, Mike Marrow, the former CEO, has
Qualfon Hiring 500 People in Metro Detroit
Highland Park, Michigan – October 9, 2023 – Qualfon, a global business service provider, and Dialog Direct, a Qualfon Company, have announced plans to hire an additional 500 new employees to support its growth in the insurance industry at our headquarters in Highland Park, MI. As one of the city’s largest
Qualfon Recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
Highland Park, Michigan, USA – October 11, 2022 – Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment.
Qualfon Opens New Engagement Center in Mexico City
Highland Park, Michigan, USA – June 2, 2022 – Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects. Since the beginning of
Qualfon is Recognized on Comparably’s Top 100 Large Companies List for the Best Companies for Diversity Award
Highland Park, Michigan, USA – March 1, 2022 – Qualfon, a full-service business process outsourcing (BPO) provider, is proud to be recognized on Comparably’s 2021 Top 100 Large companies list (more than 500 employees) for the Best Companies for Diversity Award. The award was based on 15 million ratings from employees of color
Qualfon Hosts Johnstown Engagement Center Reopening and Provides over 400 Job Opportunities
JOHNSTOWN, PA – February 18, 2022 – Qualfon, a full-service business process outsourcing (BPO) provider, has announced plans to hire 400 new employees to support its growth in the telecommunications industry at its Johnstown, Pennsylvania engagement center. The growth and success of this site will make Qualfon one of the largest employers in the city. With this
Qualfon Receives Leadership Recognition on IAOP’s 2022 Global Outsourcing 100 List
Highland Park, Michigan, USA – February 16, 2022 – Qualfon has been recognized as a leader on the 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s top service providers that are acknowledged for providing the full suite of
