Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Opportunity

One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.

While these were necessary measures, contact centers and customer service providers were pushed to their limits to provide essential services. As the pandemic continued to impact businesses, our client wanted to protect its employees while providing exceptional roadside assistance as well as other services to customers.

Click to view the full version of this case study including our solution and results.

Featured Case Studies

Accent Neutralization Solution Increases CX Satisfaction by 3.65%

Challenge When our US-based utility client decided to move offshore, there was understandable apprehension about their customers’ reactions to non-native speakers. The client wanted to ensure that communication barriers would not negatively impact service or customer

Lifting Customer Experience to Greater Heights

Six Sigma Process to Increase Conversion Rates

Program Improvement Leads to Increased Sales for Insurance Company

Grocery Delivery Service Company Reaches Email Goal During High-Volume Season

Efficient Customer Engagement Increases Service Levels

Insights

Case Study

Customer Objective

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Opportunity

One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.

Featured Case Studies

Accent Neutralization Solution Increases CX Satisfaction by 3.65%

Recent Case Studies

Lifting Customer Experience to Greater Heights

Six Sigma Process to Increase Conversion Rates

Program Improvement Leads to Increased Sales for Insurance Company

Grocery Delivery Service Company Reaches Email Goal During High-Volume Season

Efficient Customer Engagement Increases Service Levels

Email Us

Call Us

Find Us

Case Study

Customer Objective

Rapid Response to a Work-At-Home Solution to Ensure Business Continuity

Opportunity

One of the largest, publicly traded property and casualty insurance providers, who offers roadside assistance, needed a work-at-home solution during the COVID-19 pandemic. The economy and businesses were challenged with lockdowns and stay-at-home orders.

Featured Case Studies

Recent Case Studies

Thank you for your interest in learning more about our numerous employment opportunities

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi.

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi

Welcome to Qualfon the parent company of QCXi