QCXi Solution
- Developed and hosted web-based “Marketing Solutions Center”
Results
More than $100 million in written premiums
$
0
M
Achieved 90% of targeted agent participation in the 1st year
0
%
Accent Neutralization Solution Increases CX Satisfaction by 3.65%
Challenge When our US-based utility client decided to move offshore, there was understandable apprehension about their customers’ reactions to non-native speakers. The client wanted to ensure that communication barriers would not negatively impact service or customer
