Streamlined Engagement Generates $56K in Sales and Increases Loyalty
One of the top mineral-based makeup and skincare brands wanted to increase revenue and brand loyalty by creating a stronger customer focus on support calls.
Providing Innovative Engagement & Setting the Standard for ROl in the Industry
With more than 67 million customers, our client needed help managing highly cyclical marketing campaigns, which would require personalized service and direct legacy-systems access.
Improved Approval Rates For eCommerce Fraud Protection
Our client had a goal to make fraud-free eCommerce within reach of all the businesses they served.
Communications Company Competes on Customer Experience, Not Cost
When our client faced new rivals in its New York City market, they knew they needed to rehab their Net Promoter Score (NPS) and customer experience ratings to stay competitive.
Upgraded Social Media Customer Service Improves CSAT Scores
A well-known global coffee brand wanted to raise the level of customer care provided across their social media channels and use real-time social data to develop service efficiencies in their contact centers.
Reduced Errors in Insurance Claims with Faster Turnaround Times
When demand for our client’s services grew overnight, they fell behind on their pending paperwork. Nearly 100% of all files needed immediate review with a high level of attention to detail.
Major Credit Card Company Sought to Deliver Superior Service to Their High-Value Customers
Our client wanted to provide white-glove service to their highest-value customers with updated technology and customer support.
On-Demand Support & Omnichannel Marketing Tools for 10,000 Insurance Agents
Our clients needed a simple way to engage and support more than 10,000 independent agents in sales and underwriting activities.
Online Portal Improves Efficiency for Reps and Clinicians in Healthcare Nutrition Brand
To provide greater support to their reps and clinics, our client wanted to make it easier to order critical, custom-designed sales support items and marketing collateral.
