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As a long-time partner of many OEMs in the automotive industry, we’ve developed systems to support and enhance the entire vehicle ownership lifecycle. Our processes will let you deliver marketing materials to dealerships on-demand, reach your most valuable customers with personalized attention, and make it easier to manage recalls, warranties, test drives, and more. When it comes to global brands, smart optimizations translate to huge amounts of revenue gained or expenses reduced – and our experts are ready to make a custom plan for you.

Our CX Solutions

data analytics

Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards
fulfillment

On-Demand Fulfillment

  • On-demand print collateral for dealers
  • 2-day shipping
  • Multiple distribution and sales channel management
  • Decreased processing time
  • Parts and materials distribution solutions
  • Dozens of delivery centers around the country to fulfill orders faster
  • Sampling + kitting services
  • Insight-driven inventory planning
  • Operational scaling up or down as needed
back office

Back-Office Support

  • Document handling and management
  • Quick and meticulous data entry
  • Smart AI automations for faster information processing
  • Quality assurance monitoring
  • Secure data handling
  • Data deduplication
  • Staff forecasting and management
Print

Customer Acquisition + Retention

  • Individualized customer communications
  • Omnichannel brand presence and support
  • Propensity insights from our powerful CDP, Treasure Performance
  • Individualized outreach strategies and messaging
  • Sophisticated sales training and ongoing associate coaching Customer satisfaction analysis
  • Post-service follow up communications
  • Customer satisfaction analysis
  • Customer loyalty and retention support
consumer support

Customer Care

  • Test drives and service center appointment management
  • 24/7 customer service coverage
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Technical support for websites and apps
  • Six Sigma-Certified associates and team leads
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CX Solutions for Automotive

recall

Recall Management

  • Recall strategy and development planning
  • Recall journey mapping and campaign design
  • Multichannel, multi-touch recall outreach
  • Recall customer support
  • NHTSA recall result compilation
dealer support

Dealer Support

  • Dealer marketing support
  • Dealer test drive management
  • Dealer service appointment management
  • Dealer extended warranty sales support
warranty extended

OEM Extended Warranty

  • Marketing support
  • Lead development
  • Sales acquisition
  • Warranty customer support
  • Parts distribution

QCXi Case Studies

Read the Case Study

A Global SUV Brand

Our client wanted to ensure their dealers had the catalog supplies they needed to support brand sales while reducing unnecessary costs. Through the creation of an allocation website, we allowed dealers to adjust the amounts of collateral requested to fit their unique needs, and we added a Just-in-Time print application that let them print small runs in between orders. The program resulted in 95% dealer utilization and more than $750,000 in annual savings.

Read the Case Study

A Global SUV Brand

Our client wanted to support sales by ensuring their dealers had the catalog supplies they needed while reducing unnecessary costs. Through the creation of an allocation website, we allowed dealers to adjust the amounts of collateral requested to fit their unique needs, and we added a Just-in-Time print application that let them print small runs in between orders. The program resulted in 95% dealer utilization and more than $750,000 in annual savings.
Read the Case Study

An International Automotive Manufacturer

To increase showroom traffic, vehicle sales and service appointments, our client wanted to create a new outreach program they could manage through an online portal. We designed a sophisticated CRM application that automated prospect and customer list management, personalized direct mail and email communications, and processed dealer requests for materials within 48 hours. The program produces 20 million pieces of direct mail annually, and created a 7% incremental sales lift, with 90% of all dealers participating.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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Qualfon-Corporate
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13700 Oakland Avenue
Highland Park, MI 48203

877-261-0804

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This link is taking you to our dedicated Job posting websites.You also have the choice to visit us directly at https://jobs.qualfon.com/

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Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon website

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site