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Travelers seek services that cater to their needs and preferences. When something goes wrong, it feels personal – but you can ensure personal service where everything goes right. To optimize customer experiences, we’ll give associates powerful tools to keep customers happy. But we’ll also help streamline operations, reduce handling times, and create better value and efficiency across your operations.

Our CX Solutions

data analytics

Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards
trust safety

Trust + Safety

  • Data privacy protection and customer data security
  • Compliance with the GDPR, CCPA, and more international privacy regulations
  • Preventing, detecting and flagging potential fraud
  • Customer authentication and user verification
  • Platform protection
  • Quality assurance services
  • Social content moderation and management
  • Transparency in advertising
  • Ad and brand integrity across third-party networks
effortless

Lead + Revenue Generation

  • Inbound and outbound sales subscription support
  • Processes to increase average order value and lifetime value of customers
  • Data and insights around market trends that drive behavior
  • Strategic up-selling and cross-selling tools that use predictive AI to suggest additional products
  • Lead qualification and modeling that matches consumers to the products they’re most likely to buy
  • Loyalty programs that reward repeat customers
  • Individualized customer communications
  • Omnichannel marketing, brand presence, and support
  • Customer satisfaction analysis
acquisition

Customer Acquisition + Retention

  • Individualized customer communications
  • Omnichannel brand presence and support
  • Propensity insights from our powerful CDP, Treasure Performance
  • Individualized outreach strategies and messaging
  • Sophisticated sales training and ongoing associate coaching
  • Customer satisfaction analysis
  • Customer loyalty and retention support
  • eCommerce site design, development, and hosting
customer care

Customer Care

  • 24/7 customer service coverage
  • Concierge service
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Technical support for websites and apps
back office

Back-Office Support

  • Document handling and management
  • Quick and meticulous data entry
  • Smart AI automations for faster information processing
  • Quality assurance monitoring
  • Secure data handling
  • Data deduplication
  • Field support dispatch
  • Staff forecasting and management
  • 24/7 business support
travel-one
travel-montage
Finance Montage
Travel4
Travel Two

CX Solutions for Travel + Hospitality

travel sales

Travel Sales + Support

  • Live support for travelers
  • Concierge services
  • Reservations and sales
fulfillment

Fulfillment + Logistics

  • Material shipping
  • Special and time-sensitive commodity shipping
  • Tracing and tracking
  • Interlining shipments between multiple carriers
  • Customs information
  • Scheduling pickups and deliveries
  • Website technical support

QCXi Case Studies

A Top Mortgage Service Provider

When demand for our client’s services grew, they fell behind on their pending paperwork. Nearly 100% of all files needed immediate review with a high level of attention to detail. Within one month, we trained and added more than 500 global employees to their title and mortgage processing team. We reduced their backlog of files by 89%, dropped error rates from 15% to 5% and eliminated operational inefficiencies, saving them millions of dollars in the process.

Read the Case Study

A Well-Known Grocery Delivery Service

When our client experienced a period of rapid growth one holiday season, they quickly outstripped the capabilities of their customer service team. As demand grew, their email support team fell behind and email responses took longer to dispatch. We hired and onboarded 40 new agents to clear the backlog of 10,000 emails in their service queue. Within four weeks, new agents responded to 6.5 emails per hour, and within a year, each agent could clear 9 emails per hour, achieving a customer satisfaction score of 98%.

Read the Case Study

A Top Airline

One major airline and cargo company needed to audit and optimize its customer service process, improve call resolution rates and lower operating costs. We helped them develop a robust knowledge base system, better manage associate performance and more. The result? We decreased their cost-per-contact by 29% and helped increase their revenue by $55 million.
Read the Case Study

A Major Ridesharing Company

One of the leading ridesharing companies in the world was struggling with low conversion rates in its driver onboarding process. They wanted to identify gaps in the process and reduce the lag time in onboarding. We developed a SMART Leads system to manage the intake of new driver information and remind them to make their first trip once they’d completed documentation. Our solution increased conversion rates from 5% to 25%, onboarded 500,000 new drivers within a year and launched 35 new program initiatives to recruit future drivers.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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Qualfon-Corporate
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13700 Oakland Avenue
Highland Park, MI 48203

877-261-0804

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Thank you for your interest in learning more about our numerous employment opportunities

This link is taking you to our dedicated Job posting websites.You also have the choice to visit us directly at https://jobs.qualfon.com/

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon website

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site