Search Icon
close1

Between rapidly changing tech advancements and consumer expectations, the insurance industry is changing. The new minimum standards of service rely on individualization, greater transparency, and seamless convenience. Our solutions for insurance providers cover everything from finding new audiences, improving sales, and giving customers service that raises the bar.

Our CX Solutions

data analytics

Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards
trust safety

Trust + Safety

  • Data privacy protection and customer data security
  • Compliance with the GDPR, CCPA, and more international privacy regulations
  • Preventing, detecting and flagging potential fraud
  • Customer authentication and user verification
  • Platform protection
  • Quality assurance services
  • Social content moderation and management
  • Transparency in advertising
  • Ad and brand integrity across third-party networks
  • Licensed in all 50 states + Washington, D.C. (?)
back office

Back-Office Support

  • Enrollment and claims management
  • Document handling and management
  • Quick and meticulous data entry
  • Smart AI automations for faster information processing
  • Quality assurance monitoring
  • Secure data handling
  • Data deduplication
  • Staff forecasting and management
  • 24/7 business support
acquisition

Lead + Revenue Generation

  • Licensed sales agents
  • Inbound and outbound sales support
  • Omnichannel marketing campaigns and nurture sequences
  • Intelligent lead routing and audience segmentation
  • CDP-enriched communications strategies
  • Increased response rates with targeted delivery and personalized messaging sequences
  • Insights into market trends that drive customer behavior and how to leverage them
customer care

Customer Care

  • 24/7 customer service coverage
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Technical support for websites and apps
  • Payment status and collection
Insurance Montage 1
Insurance Montage 2
Finance Montage
Insurance Montage 4
Insurance Montage 5

CX Solutions for Insurance

Lines of Insurance

Lines of Business We Support

  • Property & Casualty
  • Life and Annuity
  • Healthcare
  • Travel
  • Specialty Insurance
Policy

Policy Support

  • Claims research and status
  • First Notice of Loss management
  • Policy enrollment
  • Sales broker support
  • Policy modification
Member Support

Member Support

  • Claims and First Notice of Loss
    (FNOL) management
  • Risk management
  • Underwriting support
  • Provider issuance
  • Plan comparisons and
    recommendations

QCXi Case Studies

A Subsidiary of an International Insurance Brand

Our clients needed a simple way to engage and support more than 10,000 independent agents in sales and underwriting activities. By creating an online marketing hub for their agents, we gave them the tools to target and execute omnichannel campaigns, order on-demand collateral and gain greater control over their marketing and messaging programs. We achieved more than 90% agent participation in the first year and helped secure premiums in excess of $100 million.

Read the Case Study

A Publicly Traded P&C Insurance Provider

One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.

Read the Case Study

A Subsidiary of an International Insurance Brand

Our clients needed a simple way to engage and support more than 10,000 independent agents in sales and underwriting activities. By creating an online marketing hub for their agents, we gave them the tools to target and execute omnichannel campaigns, order on-demand collateral and gain greater control over their marketing and messaging programs. We achieved more than 90% agent participation in the first year and helped secure premiums in excess of $100 million.
Read the Case Study

A Publicly Traded P&C Insurance Provider

One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic. We were able to provide 340 agents with client-compliant computer equipment and install tech to ensure stable internet connectivity, creating a seamless transition from office-based to home-based work within four weeks.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

Contact Us
Footer Image
Qualfon-Corporate
footer-logo
Footer Image
Qualfon Corporate Logo

13700 Oakland Avenue
Highland Park, MI 48203

877-261-0804

Privacy Policy | Site Map
Your Privacy Choices
CA Privacy Notice
© 2024 Qcxi. All rights reserved.

Transparency in Coverage – Machine-readable Files

email_4546924

Email Us

phone

Call Us

Icon

Find Us

Thank you for your interest in learning more about our numerous employment opportunities

This link is taking you to our dedicated Job posting websites.You also have the choice to visit us directly at https://jobs.qualfon.com/

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon website

Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site