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Warranties offer customers the opportunity to protect themselves against future dissatisfaction – but that means as a business, you have to deliver exceptional care. We offer warranty services in the auto, home, and consumer products industries that put people first, use the latest AI and tech tools to their best advantage, and foster loyalty, year over year. Together, we can offer your customers service with a personal touch, even as we help you scale.

Our CX Solutions

data analytics

Treasure Performance – Customer Data Platform

  • Richer customer data and native AI modeling to create personalized messaging and support for consumers
  • Deeper audience demographics, behavior mapping, and buying habits
  • Actionable insights from real-time data and customer actions
  • Predictive AI performance enhancements
  • Customer profiling and propensity scoring
  • Audience segmentation
  • Variable, personalized messaging
  • Customizable reporting and dashboards
effortless

Lead + Revenue Generation

  • Inbound and outbound sales support
  • Omnichannel marketing campaigns and nurture sequences
  • Intelligent lead routing and audience segmentation
  • CDP-enriched communications strategies
  • Increased response rates with targeted delivery and personalized messaging sequences
  • Insights into market trends that drive customer behavior and how to leverage them

trust safety

Trust + Safety

  • Data privacy protection and customer data security
  • Compliance with the GDPR, CCPA, and more international privacy regulations
  • Preventing, detecting and flagging potential fraud
  • Customer authentication and user verification
  • Platform protection
  • Quality assurance services
  • Social content moderation and management
  • Transparency in advertising
  • Ad and brand integrity across third-party networks
  • Licensed in all 50 states + Washington, D.C. (?)
DM marketing

Direct Mail

  • Data acquisition
  • Customer segmentation and targeting
  • Predictive modeling
  • Start-to-finish creative development
  • Production and mailing
  • Variable data printing and print-on-demand
  • Response analysis and performance reporting
  • Services that scale up or down as needed
  • Cost optimization and postage savings
customer care

Customer Care

  • 24/7 customer service coverage
  • Concierge service
  • Onshore, nearshore, and offshore options that let you scale as needed with the most effective associates in the most desirable locations
  • Multilingual support and AI-powered accent neutralization for enhanced communication
  • Cross-channel customer service, including email, social media, chat and phone
  • Self-service options, including structured chat and generative AI applications
  • Call routing and multi-tier call handling
  • Technical support for websites and apps
sales acq

Customer Acquisition + Retention

  • Individualized customer communications
  • Omnichannel brand presence and support
  • Propensity insights from Treasure Performance, our powerful CDP platform
  • Individualized outreach strategies and messaging
  • Sophisticated sales training and ongoing associate coaching Customer satisfaction analysis
  • Customer satisfaction analysis
  • Customer loyalty and retention support
  • eCommerce site design, development, and hosting
back office

Back-Office Support

  • Document handling and management
  • Quick and meticulous data entry
  • Smart AI automations for faster information processing
  • Quality assurance monitoring
  • Secure data handling
  • Data deduplication
  • Field support dispatch
  • Staff forecasting and management
  • 24/7 business support
Warranty Montage
Warranty Montage
Finance Montage
Warranty Montage
Warranty Montage

CX Solutions for Warranty

automotive

Automotive

  • Lead development and marketing support
  • Sales acquisition
  • Warranty customer support
  • Parts distribution

consumer product

Consumer Products

  • Tech and IT support
  • Claims support and adjudication
  • Member support
  • Member retention and loyalty services
  • Technician management
  • Parts distribution
home appliances

Home Appliances

  • Lead development and marketing support
  • Field sales support
  • Member support
  • Member retention and loyalty services
  • Claims support and adjudication
  • Technician management
  • Parts distribution

QCXi Case Studies

A Major Energy Provider

When a major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services, they were looking to hand off dispatch responsibilities and optimize the number of vehicles dispatched. By creating a system that automatically matched jobs with the right technicians, we reduced their handle time by 15% and saved them an average of $50,000 per month in dispatch costs.

Read the Case Study
Read the Case Study

A Major Energy Provider

When a major energy provider wanted to find a partner to handle sales and service calls for their in-home appliance repair services, they were looking to hand off dispatch responsibilities and optimize the number of vehicles dispatched. By creating a system that automatically matched jobs with the right technicians, we reduced their handle time by 15% and saved them an average of $50,000 per month in dispatch costs.
Read the Case Study

A Global Automotive Brand

Our client had a goal to increase response and sales rates for their extended service warranty program. We created a system that captured when prospects took their vehicles in for service or had price concerns around service. From that data, we developed personalized communications that addressed their individual needs, increasing response rates by 46%, boosting sales by 8% and generating $1.5 million in incremental sales.
Read the Case Study

Let's Connect

All businesses are different. Get in touch and we’ll connect you with a real person who can put together a customized plan to meet your needs.

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Highland Park, MI 48203

877-261-0804

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Welcome to Qualfon the parent company of QCXi.

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Caribbean Export site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Go to Qualfon Site