QCXi Solution
- Utilized 2 sites to recruit the >500 Licensed Agents
- 1-2 week Proficiency Timeframe
Results
Exceeded HM Goal of Medicare Advantage Enrollments
Exceeded HM Goal with over 35,000 telephonic ACA enrollment
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Accent Neutralization Solution Increases CX Satisfaction by 3.65%
Challenge When our US-based utility client decided to move offshore, there was understandable apprehension about their customers’ reactions to non-native speakers. The client wanted to ensure that communication barriers would not negatively impact service or customer
